WF&Co. Information

Terms & Conditions

Buy a watch

INTRODUCTION

This section (together with the documents expressly referred to in it) tells you information about us and the legal terms and conditions that will apply to any contract between us for the sale of our Goods to you.

It is important that you read and understand these terms and conditions before you place an Order with us. If there is any term that you do not understand or do not accept, then please discuss this with a member of our team before placing your Order. By ordering any of our Goods, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference. These terms and conditions only apply to our consumer customers.

Clauses 14 and 15 include important limitations of our liability.

  1. DEFINITIONS

    1. When the following words are used anywhere in these Terms, they will have the meanings set out below:

      Event Outside Our Control: is defined in clause 15.
      Goods: the watch, watch winder, watch accessory or other goods that we are selling to you as set out in the Order.
      Order: your order for the Goods.
      Paperwork: the original warranty certificate of the Goods, which includes: (1) the name of the authorised dealer that originally sold the Goods; (2) the serial number of the Goods; and (3) the date of original sale of the Goods. Paperwork does not include the user manual or any service papers.
      Terms: the terms and conditions set out in this document.
      Watchfinder, we, us, our: Watchfinder.co.uk Limited t/as Watchfinder (registered in England and Wales with company number 04524723).
      Website: the website at the domain www.watchfinder.co.uk.
      Work: servicing, refurbishment, battery replacements, testing, links (addition or removal) and/or other work as applicable.
      Working Days: a day other than a Saturday, Sunday or public/bank holiday in England.
    2. Clause headings shall not affect the interpretation of these Terms.
    3. A reference to writing or written includes e-mail.
    4. Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.
    5. Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
  2. OUR CONTRACT WITH YOU

    1. You can check and amend any errors before submitting your Order. Please take the time to read and check your Order at each page of the Order process.
    2. When you submit an Order, your Order represents an offer to us to purchase the Goods. This does not mean that your Order has been accepted. Our acceptance of your Order will take place as described in clause 2(c).
    3. If we accept your Order, we will confirm our acceptance by sending you an e-mail (Order Confirmation). The contract between us will only be formed when we send you the Order Confirmation. Any Goods forming part of the same Order which we have not confirmed in the Order Confirmation do not form part of that contract.
    4. All Goods shown on our Website are subject to availability. If we are unable to supply you with the Goods (for example, because the Goods are no longer in stock), we will let you know by telephone or by e-mail and we will cancel your Order. If you have already paid for the Goods, we will refund you the full amount within 5 Working Days of cancellation (unless we reasonably suspect a fraudulent card payment, see clause 16).
    5. On occasion the Goods displayed for sale on our Website will not be available for dispatch until Work has been completed (for example, the Goods may be with a manufacturer undergoing a service or awaiting parts at the time your Order is made). We will let you know if this applies to your Order. We usually cannot give an estimated date for completion of the Work given our reliance on third parties, but we shall use reasonable endeavours to meet any anticipated completion date where given. You can cancel your Order at any time before dispatch of the Goods - see clause 12 which explains your rights to cancel your contract with us. Please see clause 15, which includes important limitations of our liability.
    6. All Goods will remain available for sale on our website until you have paid the balance, irrespective of any finance application made by you.
    7. The images of the Goods on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Goods. Your Goods may vary slightly from those images.
    8. Our Goods are age restricted. By placing an Order for the Goods, you are declaring that you are 18 years of age or over.
    9. The packaging of the Goods may vary from that shown on images on the Website.
    10. Where our Make An Offer facility is enabled on our Website and you wish to use this facility, please first take the time to read and understand our Make An Offer terms and conditions.
    11. We cannot guarantee that boxes and/or other packaging supplied are authentic.
  3. PRICE AND PAYMENT

    1. The price of the Goods will be set out in your Order. Our prices may change at any time, but price changes will not affect Orders that we have confirmed with you.
    2. The prices quoted on our Website are in Pounds Sterling. Payments must be made to us in Pounds Sterling and any refunds will only be issued by us in Pounds Sterling. We do not accept liability for fluctuations in the exchange rate, which may affect any refund if you are based outside the UK.
    3. The price quoted includes VAT (or similar sales tax) at the prevailing rate. If the rate of VAT changes between the date of your Order and the date of dispatch, we will adjust the rate of VAT that you pay, unless you have already paid for the Goods in full before the change in the rate of VAT takes effect.
    4. The price of the Goods excludes delivery costs, which will be added to total amount due and shown in the Order Summary page of our Website before you place your Order.
    5. It is always possible that some of the Goods we sell may be incorrectly priced. We will normally check prices before we dispatch the Goods so that where the Goods’ correct price is less than the price stated on our Website or in your Order, we will charge the lower amount. If the Goods’ correct price is higher than the price stated on our Website or in your Order, we will contact you as soon as possible to inform you of this error and we will give you the option of either continuing with your Order for the Goods at the correct price or cancelling your Order. We will not process your Order until we have your instructions. If we are unable to contact you and you do not respond to our e-mail in relation to the pricing error within 5 Working Days, we will treat the Order as cancelled, notify you by e-mail and refund any sums already paid within 14 days of the date your Order is cancelled (unless we reasonably suspect a fraudulent card payment, see clause 16).
    6. You must make payment for the Goods in advance and we must receive full and cleared funds prior to dispatch of the Goods. We accept payment by the following methods if you are based in the UK:
      1. Credit card or debit card: Payments must be 3D secure. A 3% surcharge applies to American Express card payments and a 2% surcharge applies to all other credit card payments. No charge applies to debit card payments;
      2. Cash: We accept cash payment up to a maximum of £9,000.00. You will be asked to provide evidence of identity and proof of address for all cash payments of £2,000.00 or more;
      3. Cheque: Payable to ‘Watchfinder.co.uk Limited.’ Please allow up to 9 Working Days for funds to clear into our account;
      4. Bankers draft: Payable to ‘Watchfinder.co.uk Limited.’ All drafts will be authenticated by our bank before the Goods are dispatched;
      5. Bank transfer: We accept payment by CHAPS, BACS, faster payment (same day) transfers or international transfers. We will advise you of our account details;
      6. Part exchange: Where your purchase of the Goods also involves your sale of a watch, we can accept your current watch as part payment towards the Goods. You will be advised of the part exchange allowance we attribute to your watch before your Order is confirmed. Where your part exchange allowance exceeds the purchase price of the Goods, we will issue you with the appropriate credit by bank transfer. Where your part exchange allowance is less than the purchase price of the Goods, you can pay the outstanding balance using another method listed above. Our Sell Your Watch terms and conditions also apply; or
      7. Finance options: We have a commercial relationship with a credit provider offering various finance options. We and/or our credit provider can refuse finance applications at our sole discretion. If we or our credit provider decline your application, you can either pay for the Goods using another payment option or cancel your Order.
    7. If you are based outside the UK, you must pay for the Goods by an international bank transfer.
    8. The Order Summary page of our Website will give you a breakdown of the price of the Goods, our delivery charges and any credit card surcharges and will display a total amount payable.
    9. If after paying the initial deposit for the Goods we do not receive the balance payment in full and cleared funds within a reasonable time, namely within 14 days of our receipt of the deposit payment from you, then we reserve the right to cancel your Order and relist the Goods for sale on our Website. We will give you at least 3 days’ notice by e-mail before we do this and we will refund your deposit within 14 days of the date your Order is cancelled (unless we reasonably suspect a fraudulent card payment, see clause 16).
  4. DELIVERY

    1. Delivery dates will vary depending on the availability of the Goods and your address. We will contact you with an estimated delivery date. All dates quoted by us for dispatch and delivery of the Goods, though given in good faith, are estimates only. Occasionally our delivery to you may be affected by an Event Outside Our Control. Please see clause 15(a) for our responsibilities when this happens.
    2. We cannot deliver the Goods to the following countries (the ‘Excluded Countries’): Afghanistan; Angola; Cuba; Ethiopia; Iran; Iraq; Lebanon; Liberia; Libya; Myanmar; Nicaragua; Nigeria; North Korea; Rwanda; Sierra Leone; Somalia; Sudan; Syria; Uganda; Zimbabwe; and countries comprised by the former territories of USSR or the Federal Republic of Yugoslavia and/or the Republic of Serbia. If you would like the Goods to be delivered to any of the Excluded Countries, we will use reasonable endeavours to arrange postage and insurance (at your cost) in advance of confirmation of your Order. Please contact a member of our Sales Team to discuss your options before placing an Order, or alternatively contact our Customer Services team by telephone (0844 247 8884) or by e-mail (customerservice@watchfinder.co.uk).
    3. Delivery charges will be shown in the Order Summary page of our Website before you place your Order and vary depending on your address and the weight of the parcel. Deliveries to addresses within the UK will cost £12.00 (unless a different amount is given in the Order Summary page). If you are based outside the UK, we will advise you of our delivery charges before your Order is confirmed.
    4. Deliveries within the UK are made using the Royal Mail's Special Delivery™ service. Deliveries outside the UK are made using either DHL or Fedex. We will not be liable for any delay in delivery of the Goods that is caused by an Event Outside Our Control or your failure to provide us with adequate delivery instructions.
    5. A signature is needed for receipt of the Goods by an adult (aged 18 years or over) at the delivery address (whether yourself or a member of your household). If no-one is available when the carrier attempts delivery, the carrier may leave a calling card for you to re-arrange delivery at a more convenient time. Alternatively, you may need to collect the Goods from your local delivery office provided you can produce adequate proof of identity. Any parcel that has been damaged or tampered with should not be signed for and delivery should be refused.
    6. We will deliver the Goods to the delivery address given in your Order. If you pay by debit or credit card, the Goods must be dispatched to the billing address of the card holder, though we will use reasonable endeavours to send the Goods to a work address where requested provided you comply with our dispatch department’s reasonable instructions. If you purchase the Goods using one of our finance options, we will only deliver the Goods to the address given in the finance agreement (as an anti-fraud measure).
    7. Goods may be collected by appointment only from our offices for security reasons. A weekend appointment must be confirmed by 5 pm on the previous Working Day. You acknowledge that we will not be liable for losses you incur including travel costs if you travel without making an appointment in advance.
    8. Delivery of the Goods will be completed when we deliver the Goods to the address given in your Order or when the Goods are collected from our offices (by you or your representative).
    9. If you arrange for another courier to collect the Goods, delivery will be completed when the Goods are collected from our offices. This means that we will not be responsible if the Goods are lost or damaged in the course of transit.
    10. The Goods will be your responsibility from the completion of delivery.
    11. You own the goods once we have received payment in full.
  5. CUSTOMS

  6. If you are based outside the UK, you may also have to pay import duty or other taxes, fees or charges applied by customs or other authorities in the country of receipt. You must comply with all laws and regulations of the country in which you are receiving the Goods. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. If you are unsure about whether these charges might apply to your Order, you should contact your local tax or customs office for further information.

  7. MANUFACTURER WARRANTY

    1. Some of the Goods we sell come with a manufacturer's warranty. For details of the applicable terms and conditions, please refer to the Paperwork provided with the Goods or to the manufacturer’s website.
    2. As a consumer, a manufacturer's warranty is in addition to your legal rights in relation to goods that are faulty or not as described. Advice about your legal rights is available from the Citizens' Advice Consumer Service - 03454 040506.
  8. WATCHFINDER WARRANTY

    1. We provide either a full or limited warranty with our pre-owned Goods for a period of 12 months from the date of delivery in accordance with our Warranty terms and conditions. Please take the time to read and understand these terms. Our warranty doesn’t apply to new Goods.
    2. As a consumer, the warranty we provide is in addition to your legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is available from the local Citizens' Advice Consumer Service - 03454 040506.
  9. WATER RESISTANCE

    1. Where your Order for Goods includes a wrist watch (‘Watch’), you should be aware that water resistant Watches are not water proof. For example, Watches advertised as water resistant to 30 metres (100 feet/3 ATM) can only withstand splashes. All Watches sold by us are subject to our categorisation as detailed in the glossary available on our Website.
    2. All our Watches are tested prior to sale to ensure that the advertised water resistance is accurate. You acknowledge and accept that we will not replace seals and/or gaskets or other parts if the Watch passes our tests before dispatch.
    3. You must be careful with wearing your Watch in or around water. Amongst other things, wearing your Watch near hot water (e.g. a sauna, hot tub, bath or shower), diving into water or the movement of your arms whilst swimming could compromise the water resistance of your Watch. In particular, leaving a screw-in crown open or operating your Watch whilst in or around water can cause severe damage to your Watch because your Watch will not be water resistant. Damage caused in this way to your Watch will not be covered by any warranty.
  10. BRACELETS SIZES

  11. Given the nature of our Goods, bracelet sizes may vary. A bracelet size will be required from you before your order is dispatched or taken from a part exchange. Anything above this size will be supplied at your cost or at our discretion. If no bracelet size is given additional links will be chargeable.

  12. PAPERWORK DATE

    1. If the Goods are sold with Paperwork, the age of the Goods is calculated from the date given on the Paperwork, which is when the Paperwork is officially stamped by the authorised dealer (‘Age’). You acknowledge that the date of manufacture may be significantly earlier than the Paperwork date.
    2. If the Goods are sold without Paperwork, it can be difficult for us to calculate the Age of the Goods, particularly for vintage Goods. While the Age has been given in good faith (calculated by reference to the serial number if reasonably practicable, owner information or other indicators), you acknowledge that the Age of the Goods listed on the Website is an estimate only.
    3. If the Goods are sold without Paperwork, no representation or warranty, express or implied, is made by us in relation to the accuracy of the Age of the Goods.
  13. FAULTY GOODS

    1. You must inspect the Goods as soon as reasonably practicable after delivery and you must inform us promptly if the Goods are faulty or not as described (‘Faulty’) upon delivery or if you discover faults later.
    2. You must take reasonable care of the Goods and you must return any Goods that are Faulty (including Paperwork, links, user manual, service papers and box as applicable) promptly and within 14 days of advising us of any fault.
    3. Provided you comply with your obligations under clauses 11(a) and 11(b), on confirmation by us following inspection and/or testing that the Goods were Faulty on delivery we will offer one of the following remedies:
      1. to replace the Goods, though you acknowledge that given the nature of the Goods that we sell, we may not be able to source a suitable replacement, and we are under no obligation to replace the Goods where this impossible or imposes costs on us that are unreasonable, taking into account, amongst other things, the value which the Goods would have if they conformed to the contract of sale and the significance of the lack of conformity, in which case your remedy will be limited to either a refund or repair subject to the terms set out in this clause 11;
      2. to repair the Goods, though we are under no obligation to repair the Goods where this is impossible or imposes costs on us that are unreasonable, taking into account, amongst other things, the value which the Goods would have if they conformed to the contract of sale and the significance of the lack of conformity, in which case your remedy will be limited to either refund or replacement subject to the terms set out in this clause 11; or
      3. to refund your payment in full or in part within 14 days of the Goods being returned to us less any reasonable deduction for wear and tear through use which will not exceed £90 (which equates to the cost of a refurbishment) if returned within 3 months of delivery and/or less any reasonable deduction in accordance with clause 11(d) for loss of or damage to Paperwork.
    4. You acknowledge that the Paperwork (where supplied) substantially increases the value of the Goods and that its absence or damage will affect the value of the Goods. If you return the Goods with missing or damaged Paperwork, we will make a reasonable deduction to the sum refunded to you not exceeding 25% of the purchase price.
    5. We reserve our rights to reduce any remedies under clause 11(c) if Paperwork is missing or damaged.
    6. Return postage, packaging and insurance will be your responsibility and you must follow our reasonable instructions. We recommend you use a tracked mail system and retain proof of postage. You must insure the Goods to their full value. You must ensure that you pack the Goods appropriately to prevent damage during transit.
    7. If your Goods are Faulty on delivery and you are based within the UK, we will refund your reasonably incurred return postage costs provided you comply with our reasonable return instructions and you provide us with a copy receipt.
    8. If your Goods are Faulty on delivery and you are based outside the UK, we will refund your reasonably incurred return postage costs to a maximum of £12 provided you comply with our reasonable return instructions and you provide us with a copy receipt.
    9. Given our reliance at times on third parties and a world-wide shortage of watchmakers, you acknowledge that a reasonable time for completion of a repair may extend to several months for Events Outside Our Control, for example where manufacturer involvement is necessary to carry out the repair (including in the sourcing of parts).
    10. If you buy several Goods from us as part of the same Order, and only some of these Goods are Faulty, you may return the Faulty Goods in accordance with this clause 11, but this does not entitle you to return other Goods which are not Faulty.
    11. To discuss a problem with your Order, please contact the sales advisor that dealt with your Order or alternatively you can contact our Customer Services team by telephone (01622 621388) or by e-mail (customerservice@watchfinder.co.uk).
    12. As a consumer, you have legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is available from the Citizens' Advice Consumer Service - 03454 040506. Nothing in our Terms will affect your legal rights.
  14. YOUR RIGHT TO CANCEL

    1. You have a legal right to cancel your Order during the period set out in clause 12(c) and receive a full refund.
    2. The cancellation right does not apply to Goods purchased from any of our premises (including our Royal Exchange Boutique and Maidstone Showrooms) and/or if the Goods have been adjusted to meet your specifications or personalised.
    3. You may cancel your Order for the Goods without giving any reason. The cancellation period will expire after 14 days from the day after the Goods are delivered to you or your nominated recipient. If your Order consists of multiple Goods this period will end the day after the last of the Goods are delivered.
    4. To exercise the right to cancel you must inform us, please either e-mail the sales advisor that dealt with your Order or e-mail our Customer Services team (customerservice@watchfinder.co.uk). You can call 01622 621388, fax 01622 919979 or write to us at Watchfinder, Invicta House, Pudding Lane, Maidstone, ME14 5DZ. You can use the model cancellation form if you wish.
    5. If you cancel your Order we will reimburse you in full including the cost of delivery except for any additional costs beyond our standard delivery methods (see clause 4)
    6. We may make a deduction from the reimbursement for loss in value of any Goods as the result of any unnecessary handling by you. You must take reasonable care of the Goods and you must return the Goods (including Paperwork, links, user manual, service papers and box as applicable). The Goods must be in their original condition.
    7. You acknowledge that the Paperwork (where supplied) substantially increases the value of the Goods and that its absence or damage will affect the value of the Goods. If you return the Goods with missing or damaged Paperwork, we will make a reasonable deduction to the sum refunded to you not exceeding 25% of the purchase price.
    8. Returned Goods will be inspected by our servicing team and you will incur a charge for any Work necessary if found to be damaged or otherwise compromised from you handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
    9. Return postage, packaging and insurance will be your responsibility and at your cost and you must follow our reasonable instructions. We recommend you use a tracked mail system and retain proof of postage. You must insure the Goods to their full value. You must ensure that you pack the Goods appropriately to prevent damage during transit.
    10. You shall send the goods back or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
    11. Provided that you comply with the terms of this clause 12, you will be refunded in full within 14 days of the date we receive the returned Goods or from when we receive proof that you have sent the goods back to us, whichever is the earliest. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement.
    12. Advice about your legal rights is available from the Citizens' Advice Consumer Service - 03454 040506. Nothing in our Terms will affect your legal rights.
  15. OUR RIGHT TO CANCEL

    1. We may have to cancel an Order before the Goods are delivered, for example, due to an Event Outside Our Control or the unavailability of stock. We will contact you as soon as possible if this happens.
    2. If we have to cancel an Order and you have made any payment in advance for Goods that have not been delivered to you, we will refund these amounts to you within 7 Working Days (unless we reasonably suspect a fraudulent card payment, see clause 16).
  16. OUR LIABILITY

    1. We only supply the Goods for domestic and private use. You agree not to use the Goods for any commercial, business or re-sale purposes, and we shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    2. We shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with a failure by us to comply with these Terms; and our total liability to you in respect of all other losses arising under or in connection with the sale of the Goods, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the purchase price paid for the Goods by you.
    3. Some jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, so the exclusion at clause 14(b) may not apply to you, provided always that we will not be responsible for any incidental or consequential loss that is not reasonably foreseeable to both you and us when we entered into the contract. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.
    4. Nothing in these terms shall limit or exclude our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); any breach of the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose); defective goods under the Consumer Protection Act 1987; or any matter in respect of which it would be unlawful for us to exclude or restrict liability.
  17. EVENTS OUTSIDE OUR CONTROL

    1. We will not be responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by Events Outside Our Control. This does not affect your legal rights.
    2. An Event Outside Our Control means any act or event beyond our reasonable control including Acts of God, collapse of buildings, fire, flood, severe weather, explosion, accident, war, act of terrorism, industrial dispute (whether or not involving our employees), acts of local or central government or other competent authorities, interruption or failure of utility services, interruption or failure of our Website or IT system caused by third parties, or delays or non-performance caused by third parties including manufacturers, banking providers, the Royal Mail, DHL or Fedex.
  18. FRAUDULENT PAYMENTS

  19. If we reasonably suspect a fraudulent payment by debit or credit card, then we will not dispatch any Goods and we will not carry out any refunds until authorised by our bank.

  20. BUY BACK GUARANTEE

  21. Some of our Goods benefit from our Buy Back Guarantee. If this is included in your Order, please take the time to read and understand our Buy Back Guarantee terms and conditions.

  22. PROMOTIONS

  23. If you wish to make an Order further to a promotion, please take the time to read and understand our Promotions terms and conditions.

  24. MEMBERSHIP AND CARE PACKAGES

  25. Members are subject to our Members terms and conditions and Care Packages are subject to our Care Packages terms and conditions. Please take the time to read and understand these terms and conditions.

  26. PRIVACY

  27. We only use your personal information in accordance with our Privacy Policy. Please take the time to read and understand our Privacy Policy as it includes important terms which apply to you.

  28. ENTIRE AGREEMENT

  29. These Terms (together with the documents expressly referred to in it) constitutes the entire agreement between you and us and supersedes and extinguishes all previous drafts, agreements, arrangements and understandings between you and us, whether written or oral, relating to its subject matter.

  30. COMMUNICATIONS BETWEEN US

    1. If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by e-mail to Watchfinder at legal@watchfinder.co.uk or by pre-paid post to Invicta House, Pudding Lane, Maidstone, Kent, ME14 1NX. We will confirm receipt of this by contacting you in writing, normally by e-mail.
    2. If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you have given us.
  31. WAIVER

    1. If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these Terms and, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
    2. A waiver by us of any default will not constitute a waiver of any subsequent default.
    3. No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
  32. SEVERABILITY

  33. If any provision of these Terms (or part of a provision) is found by any court or competent authority to be invalid, unenforceable or illegal, the other provisions shall remain in force.

  34. THIRD PARTY RIGHTS

  35. Except as expressly provided, this contract is between you and us. No one other than a party to this contract shall have any right to enforce any of its terms. The Contracts (Rights of Third Parties) Act 1999 is expressly excluded.

  36. OUR RIGHT TO VARY THESE TERMS

    1. We have the right to revise and amend these Terms from time to time.
    2. You will be subject to the terms and policies in force at the time that you place your Order with us, unless any change to those terms or policies is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those terms or policies before your Order is accepted by us (in which case we have the right to assume that you have accepted the change to the terms and policies by proceeding with your Order).
  37. TRANSFER OF OUR RIGHTS AND OBLIGATIONS

  38. We may transfer our rights and obligations under these Terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms.

  39. GOVERNING LAW AND JURISDICTION

    1. These Terms and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
    2. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these terms or its subject matter or formation (including non-contractual disputes or claims).
  40. OUR DETAILS

  41. Watchfinder is a trading name of Watchfinder.co.uk Limited, whose registered office is at 37 St. Margarets Street, Canterbury, Kent CT1 2TU, registered in England & Wales under company registration number 04524723. Our main trading address is Invicta House, Pudding Lane, Maidstone, Kent ME14. Our VAT number is 787562376.

    As a consumer, nothing in these Terms will affect your legal rights.

Sell Your Watch

INTRODUCTION

This section (together with the documents expressly referred to in it) tells you information about us and the terms and conditions on which you sell your watch.

These terms and conditions will apply to any contract between us for the sale of your watch either to us or through us. Please read these terms and conditions carefully and make sure that you understand them, before selling any items to us or through us. Please note that by selling us your watch or instructing us to sell your watch on your behalf, you agree to be bound by these terms and conditions and the other documents expressly referred to in it.

If you refuse to accept these terms and conditions, you will not be able to sell your watch to us or sell your watch via our website.

These terms and conditions should be read in conjunction with our “Privacy Policy” and “Terms of Website Use” terms and conditions.

Please note that these terms and conditions only apply to our consumer customers. If you are a business, you will be advised of the terms and conditions applicable.

As of 1 November 2013, unfortunately we will no longer offer the commission service. We apologise for any inconvenience.

  1. INTERPRETATION

    1. The following definitions and rules of interpretation apply in these terms and conditions:

      Our website, the website: the website at the domain http://www.watchfinder.co.uk

      Watch, item: the watch (or any part of it) that you wish to sell either to us or through us together with any accompanying box, sales literature, promotional material and other documentation (where applicable).

      We, us, our: Watchfinder.co.uk Limited (registered in England and Wales with company number 04524723).

      You, your: the person or other entity that wishes to sell an item either to us or through us.
    2. Clause headings shall not affect the interpretation of these terms and conditions.
    3. Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.
  2. OUR CONTRACT WITH YOU

  3. As of 1 November 2013, unfortunately we will no longer offer the commission service. We apologise for any inconvenience.

    1. If you would like to sell your watch, you can sell your watch either to us or through us. That is, you can sell your watch to us in an outright sale (“stock sale”). Alternatively, we can attempt to sell your watch to a customer on your behalf, for which we take a commission of the final sale proceeds (“commission sale”).
    2. If you would like to sell your watch on either a stock sale or commission sale basis, you will need to provide us with details of your watch, including its model, make and condition, by either entering details on the “Sell Your Watch” page on our website or by navigating through our catalogue on the “Sell Your Watch” page to find the watch you wish to sell.
    3. Please provide information about your watch fully and accurately. Any quotation, whilst given in good faith, is derived from a combination of factors including without limitation the information supplied by you. The provision of inaccurate, false or misleading information by you may result in an inaccurate valuation which cannot be relied upon by you.
    4. You will then receive either an e-mail with an initial valuation for a stock sale or an e-mail detailing the process for a commission sale. For a commission sale, we will usually suggest a sale price, which is calculated as a percentage of the current retail price.
    5. Any valuations are provided on a "subject to contract" basis and are not legally binding. We reserve the right to amend or withdraw the valuation at any time without liability to you. If we suggest a sale price for a commission sale, you are under no obligation to follow our suggestion.
    6. If you are happy with the initial valuation or commission process, then you will need to arrange for the watch to be posted to our offices in accordance with the clause governing “Delivery” below.
    7. On receipt of your watch at our offices, we will carry out an inspection of your watch and any accompanying paperwork. We will then contact you with a final valuation for your watch in the case of a stock sale or we will contact you with details of work required to be completed on your watch and their costs in the case of a commission sale. Notwithstanding any such inspection or testing, you shall remain fully responsible for the items and any inspection or testing shall not reduce or otherwise affect your obligations under the contract, including without limitation those listed under “Your Undertakings” below.
    8. A revised valuation may be offered where: (i) the watch does not fully comply with the information provided during the valuation process; (ii) the condition is such that it has a substantial impact on the value of the watch; (iii) other relevant factors not disclosed affect the valuation; and/or (iv) for any other reason.
    9. If you wish to proceed with a stock sale and accept our final valuation, we will arrange to pay you the agreed sum by bank transfer (see “Payment” below). The contract between us will only be formed when you have accepted the final price quoted and the sum has been paid. We will then send you an e-mail confirming when payment has been made, the sum paid and the payment method.
    10. You may purchase a watch from us in part-exchange of your current watch. The sale of your existing watch to us and your purchase of a watch from us shall be treated as separate contracts with the relevant terms and conditions applicable to each. In terms of the watch that you are selling to us in part-exchange, you are subject to these “Sell Your Watch” terms and conditions. In terms of the watch that you purchase from us, you are subject to our “Buy a Watch” terms and conditions. The contract between us under these terms and conditions will only be formed when you have accepted the final price quoted. For further information, please see “Part-Exchanges” below.
    11. If you wish to proceed with a commission sale, the contract between us will only be formed when we agree for work to be carried out on your watch (which, if required, must be agreed before listing on our website) and estimated costs of such works are also agreed or your watch is first advertised on our website, whichever is sooner. Please also see “Risk and Title” under “Delivery” below.
    12. Please note that if you visit the showroom in order to sell your watch, we will need you to produce two forms of original identification. For further information, please see “Identification” below. If you sell in person, we will provide you with a quotation and, if this is accepted by you, the contract will be formed on your signature of our standard receipt.
    13. You can keep track of the process by logging into your Watchfinder account. We will also keep you regularly updated by e-mail.
  4. PRICE AND PAYMENT

    1. The prices quoted by us and all payments made by us will be in Pounds Sterling. The price quoted will be net; please see the VAT margin scheme for further details. If you need to refund any sum to us, this will also be in Pounds Sterling. You will be responsible for the exchange rate and you are advised that refunds may be affected by such exchange rate.
    2. We will make payment to the bank account advised by you. Please note that you are responsible for ensuring the accuracy of your bank account details. We will not accept liability if you provide us with inaccurate bank details.
    3. Payment will be made by Banks Automated Clearance System (BACS) transfer and cleared funds may take approximately 7 working days to arrive after payment has become due. No liability is accepted by us for any delay which is unavoidable in the circumstances. We reserve the right to pay by any other payment method when and where reasonable. All bank details must be entered by you and you are responsible for the accuracy of these details.
    4. Payment to a nominated third party will generally be unacceptable. International sellers may be subject to an additional bank charge.
    5. In the event that we discover that the watch is counterfeit, lost, stolen or damaged or is not fully owned by you or any other undertaking provided by you under “Your Undertakings” is breached, we have the option without prejudice to any other rights and remedies we may have to rescind the contract(s) and, if we choose to exercise this right, we will notify you by telephone and/or by e-mail as soon as possible upon discovery by us. In this case, payment will not fall due. If we have already made payment, you must refund us the full purchase price paid within 7 days of receipt of notice from us. If the sale involved a part-exchange, please see “Part-Exchanges” below.
    6. If you sell your watch on a commission sale basis, then our fees and charges listed under “Commission Sale” below (paragraphs (a) and (b)) will apply. Please note that payment will only fall due after expiry of the 7 working day “cooling-off” period starting on the day after the customer receives the watch provided that the customer does not give notice to return the item during this period (again see “Commission Sale” below for further information).
    7. Any outstanding monies owed to us, including without limitation any servicing costs agreed between us, will be deducted from any payment to you.
    8. The price quoted excludes import duty or other taxes, fees and charges (see “Customs” below).
    9. You will pay all amounts due under these terms and conditions in full without any deduction or withholding except as required by law and you will not be entitled to assert any credit, set-off or counterclaim against us in order to justify withholding payment of any such amount in whole or in part. We may at any time, without limiting any other rights or remedies we may have, set off any amount owing to us by you against any amount payable by us to you.
    10. It is always possible that, despite our best efforts, we provide you with an incorrect valuation. If for some reason an error in the valuation quoted has occurred, we will rectify the valuation as soon as reasonably practicable after notification of the mistake. If the valuation error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to buy the items from you at the incorrect price. No liability whatsoever can be accepted by us for accidental mistakes or errors caused by system failures.
  5. COMMISSION SALES

  6. As of 1 November 2013, unfortunately we will no longer offer the commission service. We apologise for any inconvenience.

    1. If you would like us to list your watch on our website and attempt to sell the item on your behalf, we will take a commission of the final sale proceeds. Our current commission is 10% of the final sale price (exclusive of postage and packaging) with a minimum charge applicable of £150.00. You will receive the final net sale price less our commission. The costs of any works carried out is then deducted (see (b) below) from this sum.
    2. Watches must meet our standards before they may be listed on our website. On assessment of your watch, we will determine what work (if any) must be carried out on your watch prior to listing on our website. The details and estimated costs of any work required will be added to your online Watchfinder account for your approval.
    3. You must also set your preferred sale price before your watch will be listed on our website. You will have an opportunity to enter a minimum sale price, which is not compulsory but is recommended.
    4. Once you set the sale price(s) and have accepted the works required to be completed and the costs of such works (where applicable), we will list your watch on our website. We may initially list your watch with a “pre-refurbishment” image, which will be replaced with a post-refurbishment image as soon as the works are complete. We reserve the right to remove your watch from our website for any reason and at any time. We will promptly notify you in the event that such action is deemed necessary.
    5. By setting a preferred sale price (compulsory) and minimum sale price (optional), you authorise us to proceed to sell the item on your behalf if an offer is made at or above the preferred or minimum sale price. If an offer below your minimum sale price is made (or your preferred sale price in the absence of a minimum sale price), we will seek to contact you before proceeding. If we cannot contact you, we will not proceed with the sale. We will provide you with e-mail confirmation if we successfully sell your watch at the preferred or minimum sale price.
    6. Online customers are entitled to a 7 working day “cooling off” period by law, starting on the day after the customer receives the item. If a customer exercises their right to cancel the contract during this period, you will be notified of this and your watch relisted on our website on its return to our offices following inspection to ensure the watch is in the same condition. No payment will be due to you. If no notice of cancellation is received during this period and the transaction is not cancelled as a result of a defect with the watch (see “The Items” below), we will arrange for payment to be made to you by BACS transfer (please see “Payment” above) within 14 working days of the expiry of the “cooling off” period. Please note that this clause applies regardless of whether or not the customer purchased and/or collected the watch from one of our showrooms. Please also note that time of dispatch of the item to the customer shall not be of the essence, and in particular we have standard procedures that we must follow before we can dispatch an item (including without limitation confirmation of address by the customer).
    7. We do not accept liability for a delay in the return of the watch from the customer to our offices where notice has been given by the customer to return the watch.
    8. Where you authorise (whether orally or in writing, which shall include e-mail correspondence) any servicing, refurbishment or other work to be carried out on your watch, you will be charged the agreed price, regardless of whether or not the watch is subsequently sold. Estimates by us are given in good faith, but are estimates only. Where the watch is not sold, we will return the watch to you on receipt of cleared funds only (please see "Lien" below).
    9. If we arrange for a third party to prepare a quotation for servicing or other work to be carried out on your watch on your instruction, but you do not proceed with the work in question, an administrative charge may apply.
    10. Watches are precision instruments with moving parts. Wear and tear is the unavoidable result of any mechanical movement. In time, all mechanical watches will need a service to ensure they continue to work to the highest level. This period of time depends on, amongst other things, the brand and model, but it is recommended that all watches are serviced every 3 to 4 years to maintain their level of accuracy. As watches can be held in our possession for some time before being sold and dispatched, please note that watches may on occasion require servicing or other work between the period of arrival with us and sale. Any such work deemed necessary by us will be at your cost.
    11. If you would like your watch to stand out on our website, you may wish to consider our premium commission package at a cost of £50.00. This includes rotating images of your watch and a bespoke description written by one of our watch experts.
    12. Please note that we reserve the right to vary our commission structure at any time. We cannot vary the commission payable by you once the watch has been sold to a customer, regardless of whether payment has been made to you. If we notify you that we would like to increase the commission payable by you to us prior to sale, and you would not like to proceed on that basis, please notify us of this within 1 week of the notification to you and we will remove your watch from our site and return it to you. If you accept an offer by a customer at any time after the revised level of commission has been notified to you, you are deemed to accept the revised level of commission.
    13. If you wish to sell your watch on a commission basis, in addition to advertising your watch for sale on our website (or other selected websites), we reserve the right to store and display your watch at any of our offices, showrooms or shops and to display your watch for sale at select events without notice.
    14. We reserve the right to terminate the commission service at any time. We will give you at least 48 hours’ written notice by email in advance if we choose to terminate the commission service. We will return your watch to the latest address we have on record for you, unless you advise to the contrary.
    15. You may request that your watch is returned to you at any time. You will need to give us at least 48 hours’ written notice by email to purchasing@watchfinder.co.uk. If we’ve incurred any fees on your behalf, you will need to reimburse us such fees in cleared funds before we can arrange to send your watch back to you. We cannot accept liability for any delay in returning the watch to you that is out of our reasonable control, including without limitation if your watch is with an external party (such as a manufacturer) at the time you give your notice.
  7. DELIVERY

    1. You will deliver the items:
      1. to our premises at Invicta House, Pudding Lane, Maidstone, Kent, ME14 1NX or as instructed by us prior to delivery (Delivery Location); and
      2. during our normal business hours or as instructed by us.
    2. Carriage, packing, insurance and any taxes or charges applicable shall be your responsibility and at your cost unless agreed otherwise (also see “Customs” below).
    3. You will ensure that the items are properly packed and secured in such manner as to enable the items to withstand the normal rigours of transit and reach the Delivery Location in good condition.
    4. Once you have accepted our initial valuation for your item or opt to proceed with a commission sale, a delivery note will be generated by us and you will be e-mailed a link to access and print this note. All items posted to us should be accompanied by a delivery note. If your item is not accompanied by our delivery note, there could be a delay in processing your item on arrival at the Delivery Location.
    5. You must deliver the items to the Delivery Location at your own risk. We suggest that you obtain proof of posting. If you decide not to proceed with a sale and are based within the UK, we will not make a charge for the postage, packaging and insurance costs of returning the items to you, unless we are returning the watch to you as a result of a breach of an undertaking under “Your Undertakings” (we will return counterfeit items free of charge using the regular post if you are based in the UK, but will make a charge of approximately £20.00 if instructed by you to return your item using the Royal Mail Special DeliveryTM service to addresses in the UK. If you are based outside of the UK, a courier will be selected at our discretion and postage costs will be payable by you.)
    6. Delivery of the items will be completed on the completion of unloading the items at the Delivery Location.
    7. Once at the Delivery Location, we will confirm receipt of your watch and it will be inspected. This will usually take no more than 48 hours.
    8. In exceptional circumstances and only by prior agreement, we may agree to collect the items directly from you. We may make a charge for this service.

      Risk and title
      1. Your watch will be our responsibility from the time of delivery to the Delivery Location.
    9. In terms of ownership of the watch:
      1. Stock sale: Ownership of the watch will pass from you to us when the contract is concluded between us as described above under “Our Contract With You”.
      2. Commission sale: Ownership of the watch will pass from you to the end customer only after the expiry of the cooling-off period afforded to customers pursuant to the Consumer Protection (Distance Selling) Regulations 2002 if we have not received notice of cancellation by the customer during this period and the transaction is not cancelled as a result of a defect with the watch (see “The Items” below), provided always that you shall have no right to cancel an order by the end customer once it has been confirmed with us.
  8. CUSTOMS

  9. If you are based outside of the UK, you may also have to pay export duty or other taxes, fees and charges applied by customs or other authorities. You must comply with all laws and regulations of your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs office for further information.

  10. THE ITEMS

  11. You will ensure that the items will:

    1. correspond with their description;
    2. be of satisfactory quality (within the meaning of the Sale of Goods Act 1979, as amended) and fit for any purpose held out by you or made known to you by us expressly or by implication, and in this respect we rely on your skill and judgement; and
    3. be free from defects in design, material and workmanship.
  12. YOUR UNDERTAKINGS

  13. You confirm that:

    Information supplied by you

    1. all the information supplied by you to us before conclusion of a contract under “Our Contract With You” above is true, accurate and complete;
    2. you have not concealed any fact or matter concerning the identity, quality, history, provenance, authenticity, legal status or general character of the watch, which might be regarded by a reasonable buyer in our position as material to, or otherwise liable to influence, the decision to buy the watch;
    3. Title

    4. the watch is your property and that you are entitled to sell the watch free from any charge, lien, burden or adverse claim, including all hire. In particular:
      1. the watch has not been reported to the manufacturer, police or any other authority as lost or stolen;
      2. the watch is not subject to an undisclosed finance agreement; and
      3. no other person has any claim to the watch, whether legal, equitable, possessory or otherwise;
    5. Condition

    6. there are no undisclosed physical defects with the watch;
    7. the watch has not been an insurance “write-off” or subject to substantial remedial repairs;
    8. the watch has not been altered or tampered with;
    9. Authenticity and provenance

    10. you accept that every element in the description of the watch, including its make, model and serial number, is a material and essential part of its identity and that the absence or non-fulfilment of any such element renders the watch in the perception of us and you radically and fundamentally different from the watch that you have agreed to supply; and
    11. the serial numbers and documentation are original, genuine and accurate.

    You are fully responsible for any breach of the preceding conditions and remain so until discovery of such breach by us.

  14. REMEDIES

    1. If the items do not comply with the undertakings set out in “Your Undertakings”, then, without limiting any of our other rights or remedies, we will have the right to any one or more of the following remedies, whether or not we have accepted the items:
      1. to terminate the contract;
      2. to reject the items (in whole or in part) and return them to you at your own risk and expense;
      3. to require you to provide a full refund of the price of the rejected items (if paid);
      4. to recover from you any costs incurred by us in obtaining substitute items from a third party; and
      5. to claim damages for any other costs, loss or expenses incurred by us which are in any way attributable to your failure to carry out your obligations under the contract.
    2. Our rights and remedies under these terms and conditions are in addition to our rights and remedies implied by statute and common law.
  15. LIEN

  16. Without prejudice to any of our other rights or remedies, we shall have a general and particular lien over all items in our possession which are the property of you to secure payment by you of all sums due from you to us under any contract whatsoever.

  17. PART-EXCHANGES

    1. For details of how the contract is made and the terms and conditions applicable, please see “Our Contract With You” above.
    2. A part-exchange allowance will be agreed between us in writing, which will be used as part payment towards your purchase order. If an order is cancelled in which a part-exchange is involved, we may at our sole discretion offer either a return of your watch or payment of the part exchange allowance.
    3. In the event that we discover that the watch you are selling us in part-exchange is counterfeit, lost, stolen or damaged or is not fully owned by you or any other undertaking provided by you under “Your Undertakings” is breached, we have the option to rescind either or both contracts and, if we choose to exercise this right, we will notify you by telephone and/or by e-mail as soon as possible upon discovery by us. In this case, you must refund us all sums paid by us to you within 7 days of receipt of notice from us. If we have already dispatched the watch you sought to purchase from us, you will further need to either return this watch to us or pay us the full purchase price for this watch.
    4. Where your part exchange allowance exceeds the purchase price of the watch you are agreeing to buy, we will issue you with the appropriate credit by bank transfer, subject to our usual terms and conditions relating to payments. Where your part exchange allowance is less than the purchase price of the watch you are agreeing to buy, you will need to pay the outstanding balance by bank transfer or such other method as agreed by both parties.
  18. PROOF OF IDENTITY

    1. If you visit our offices in order to sell your watch, we will need you to produce two forms of original identification during your visit. We must be provided with acceptable means of identification before we can process any payment to you, in view of our money laundering and counterfeit item policies. We will take copies of this identification for our records.
    2. It will be necessary for you to produce the original of one document from each of the following two categories:

      Proof of identity

      1. Current valid passport
      2. Current driving licence
      3. Other (e.g. known employer identity card with photo and signature)

      Proof of address

      1. Recent utility bill
      2. Council tax bill
      3. Bank statement
  19. LOSS OR DAMAGE

    1. If any item you have posted to us is lost or damaged while it is with us, and you provide satisfactory proof that you posted it and we received it, we will attempt to find a suitable like-for-like replacement but, if unsuccessful, we will pay you compensation for the item based on the actual loss you suffer. The compensation will not exceed the latest price quoted by us to you for purchasing the item or the trade valuation price (whichever is applicable) at the time the item was lost or damaged less any of our costs including without limitation servicing fees.
    2. We will transfer the full settlement sum due to you on receipt of the same from our insurers, provided always that you will receive all amounts due within 30 days of notification by us to you of the loss or damage.
  20. PRIVACY

  21. Please review our Privacy Policy, which also governs your visit to Watchfinder.co.uk, to understand our practices.

  22. OUR LIABILITY

    1. Subject to the clause below, we shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with a failure by us to comply with these terms and conditions; and our total liability to you in respect of all other losses arising under or in connection with the sale by you of the items (whether as a stock sale or commission sale), whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the latest price quoted by us to purchase your watch from you or the trade valuation (whichever is relevant). Some jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, so the above exclusion may not apply to you, provided always that we will not be responsible for any incidental or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when you sold an item either to or through us.
    2. Nothing in the above clause shall limit or exclude our liability for: death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable); fraud or fraudulent misrepresentation; or any matter in respect of which it would be unlawful for us to exclude or restrict liability.
  23. ENTIRE AGREEMENT

    1. This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous drafts, agreements, arrangements and understandings between them, whether written or oral, relating to its subject matter.
    2. Each party agrees that it shall have no remedies in respect of any representation or warranty (whether made innocently or negligently) that is not set out in this agreement. No party shall have any claim for innocent or negligent misrepresentation based upon any statement in this agreement.
  24. CONFLICT WITH OTHER AGREEMENTS

  25. This contract constitutes the entire agreement between the parties. If there is any inconsistency between other communications and these terms and conditions, the latter shall prevail. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in these terms and conditions.

  26. NO PARTNERSHIP OR AGENCY

  27. Except as expressly provided, nothing in these terms and conditions is intended to, or shall be deemed to, establish any partnership or joint venture between the parties, constitute either party the agent of the other, nor authorise a party to make or enter into any commitments for or on behalf of the other party.

  28. EVENTS OUTSIDE OF OUR CONTROL

  29. We will not be responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions that is caused by events outside our reasonable control including without limitation Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute (whether or not involving Watchfinder employees), or acts of local or central government or other competent authorities. This does not affect your statutory rights.

  30. COMMUNICATIONS BETWEEN US

    1. When we refer, in these terms and conditions, to "in writing", this will include e-mail.
    2. If you wish to contact us in writing, or if any clause in these terms and conditions requires you to give us notice in writing, you can send this to us by e-mail or by pre-paid post to Watchfinder.co.uk Limited at legal@watchfinder.co.uk or Invicta House, Pudding Lane, Maidstone, Kent, ME14 1NX. We will confirm receipt of this by contacting you in writing, normally by e-mail.
    3. If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
  31. WAIVER

    1. If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
    2. A waiver by us of any default will not constitute a waiver of any subsequent default.
    3. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
  32. SEVERABILITY

  33. If any court or competent authority decides that any of the provisions or paragraphs of these terms and conditions or any provisions of a contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

  34. VARIATION

  35. No variation of this agreement shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

  36. THIRD PARTY RIGHTS

  37. This contract is between you and us. No one other than a party to this agreement shall have any right to enforce any of its terms. The Contracts (Rights of Third Parties) Act 1999 is expressly excluded.

  38. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

    1. We have the right to revise and amend these terms and conditions from time to time.
    2. You will be subject to the policies and terms and conditions in force at the time that you agree to our terms and conditions, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before you agree to proceed with a stock sale or a commission sale (in which case we have the right to assume that you have accepted the change to the terms and conditions).
  39. GOVERNING LAW AND JURISDICTION

    1. This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
    2. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).
  40. OUR DETAILS

  41. "Watchfinder" is a trading name of Watchfinder.co.uk Limited, whose registered office is at 37 St. Margarets Street, Canterbury, Kent CT1 2TU, registered in England & Wales under company registration number 04524723. Our main trading address is Invicta House, Pudding Lane, Maidstone, Kent ME14 1NX. Our VAT number is 787562376.

    If you are a consumer, nothing in these terms and conditions will affect your statutory rights.

Buy Back Guarantee

Your watch may be accompanied by our buy back guarantee (if advised accordingly), which means that we guarantee to purchase your watch from you for a sum of at least the value stated in your buy back letter (the “Offered Price”) on or after two years following your purchase of the watch from us, subject to the following terms and conditions.

The buy back guarantee is subject to us inspecting your watch and your watch being returned us in good and saleable condition with all associated boxes, paperwork, link(s) and all other components (where applicable). Any devaluation as a result of a missing box, paperwork, link(s) and/or components will lead to a deduction from the Offered Price. Any servicing or refurbishment work deemed as necessary by us will be deducted from the Offered Price. In particular, we may make deductions from the Offered Price for wear of the watch strap, glass, clasp and other cosmetic damage, as well as normal wear-and-tear and damage caused to your watch by accidents, mishandling, mistreatment or negligence.

If you’ve been provided a “Part Exchange Only” buy back guarantee, the amount paid will be offered only as credit against another stock item. You will not be paid in any other form, including without limitation by cash, cheque or bank transfer. Where the Offered Price is more than the purchase price of the watch you wish to purchase from us, we will not issue you any change. Where the Offered Price is less than the purchase price of the watch you wish to purchase from us, you must pay us the outstanding balance. The transaction will be subject to our usual ‘Buy A Watch’ and ‘Part-Exchange’ (please see ‘Sell Your Watch’) terms and conditions, as amended from time to time. If an order is cancelled, a credit note will be issued or your watch returned to you if not sold, at our discretion. Any subsequent purchases may not benefit from the buy back guarantee.

In order to maintain your buy back guarantee, you will need to return your watch to us at least once every 2 years from and including the date of purchase so that we may carry out a health check on your watch (date of purchase means the date that we receive full and cleared funds for the purchase price of your watch; this is the date we receive the final balance payment where you pay by instalments, unless you enter a finance agreement*). For example, if we receive your final payment on 05 February 2012, you will need to return your watch to us so that we receive it by 04 February 2014 and then subsequently at two-yearly intervals i.e. by 04 February 2016, 04 February 2018 etc.) Please note that for the purposes of your free health check, the earliest date on which we will accept your watch is 1 calendar month prior to the relevant due date (so, in the example above for the first health check, 04 January 2014). We will endeavour to send you reminders prior to each health check due date, though are under no obligation to do so.

The buy back guarantee will be invalidated in the event that a third party carries out any tests or work on your watch (including, without limitation, dismantling your watch to carry out an inspection) without our prior knowledge and consent.

The use of aftermarket components can severely compromise the technical performance, reliability and waterproofness of your watch. Any modification of your watch by the addition or substitution of components by aftermarket products that have not been provided by the manufacturer will invalidate the buy back guarantee.

If your health check reveals any issue with your watch that is covered by our warranty (please see our full warranty terms and conditions), then we will notify you accordingly and, on your instruction, carry out our recommended works free of charge. We will not be liable for the costs of any service and/or repair work revealed as necessary following the health check carried out by us if such work is not covered by the terms of our warranty.

Please note that you must securely deliver the watch to our appropriate service centre as advised and with adequate insurance, whether for the health check or to return your watch under the buyback scheme or for any other reason, which shall be your responsibility and at your cost unless stated otherwise. If you are based in the UK and you have returned your watch to us for the free health check, we will not make a charge for the postage and packaging costs of returning the watch to you. We will charge for postage and packaging and all other taxes, fees and charges applied by customs incurred for returning your watch to you if you are based outside of the UK.

Your buy back guarantee is personal to you and is non-transferable.

* Where you enter into a finance agreement, the date of purchase means the date we receive the first balance payment in full and cleared funds from the finance company. You must have paid for the watch in full by the buy back date (2 years after purchase) in order for the guarantee to operate.

Care Package

One free health check within the Watchfinder warranty period, during which Watchfinder will inspect your watch and use its reasonable endeavours to diagnose any issues with your watch. The watch must be delivered by the member to premises designated by Watchfinder in the usual way. The watch is your responsibility until it reaches our office. Please ensure you package your watch to prevent any damage to the item. We recommend you obtain proof of posting. All deliveries and insurance costs of the watch while in transit are at the customer's expense. Watchfinder shall not be liable for the repair of any watch which is revealed as required as a result of Watchfinder carrying out the health check.

One free watch refurbishment within the warranty period for a standard, steel polish, up to and including the value of £50.00. We reserve the right to refuse to refurbish a watch if our servicing technicians are of the view that a refurbishment could prove detrimental to or damage the watch. For this reason, we may refuse to refurbish white gold watches at our discretion.

You benefit from a two year warranty, which is otherwise subject to the same terms and conditions as our standard 12 month warranty. Please see "Warranty" terms and conditions for full details.

Members

Introduction

These terms and conditions (together with the documents expressly referred to in it) will apply to your membership with us. It is important that you read and understand these terms and conditions. By agreeing to become a member, you agree to be legally bound by these terms and conditions and the other documents expressly referred to in it.

If you refuse to accept these terms and conditions, you will not be able to become a member.

  1. Applying

    1. To become a member, you must be aged 18 years or over.
    2. We reserve the right to refuse any application for membership for any reason whatsoever, including without limitation if required to do so by law.
    3. A member shall be the person to whom a Watchfinder membership ID number is issued following payment of the applicable membership fee to Watchfinder.
  2. Important terms

    1. Membership is personal to you and cannot be sold or transferred.
    2. Your subscription fee is non-refundable.
    3. Your membership will be registered to your current postal address. To ensure your membership remains valid, please make sure that you inform us of any changes to your contact details without delay, including your full name, postal address, email address and telephone number.
    4. You may only use your membership card for the purposes for which it is issued and you must inform us if it is lost or stolen without delay. The membership card is and shall remain our property and is not for resale or publication. If you need a replacement card to be issued to you, we reserve the right to charge a £10 replacement fee per card.
    5. In order to provide you with the best possible range of services and benefits, these are continually reviewed. All benefits are subject to availability and may change from time to time without notice. Members are entitled to receive benefits as they may be varied from time to time. Please check our website for updates.
  3. Subscription fees

  4. To become a member, a one-off subscription fee is payable. For a list of our current membership fees, please visit www.watchfinder.co.uk/members. This entitles you to a lifetime membership from the date of receipt of your subscription, unless and until membership is terminated in accordance with these terms and conditions.

  5. Benefits

  6. 24 MONTH WARRANTY

    Any watch you purchase from us after you join will benefit from a 24 month warranty. Please see full terms and conditions applicable to your warranty (which are the same as our standard 12 month warranty, save as to the duration), available at www.watchfinder.co.uk/termsandconditions.

    HEALTH CHECK

    Have your watch evaluated for condition and accuracy by an experienced watch technician. You may redeem your free health check once during the period of your membership for each watch in your collection.

    Please note that you must securely deliver the watch to our service centre as advised and with adequate insurance, which shall be your responsibility and at your cost unless stated otherwise. If you are based in the UK, we will not make a charge for the postage, packaging and insurance costs of returning the watch to you.

    REFURBISHMENT

    Have your watch refurbished by one of our in-house watch technicians. Redeemable once and at any point during the membership period for each watch in your collection.

    You must securely deliver the watch to our service centre as advised and with adequate insurance, which shall be your responsibility and at your cost unless stated otherwise. If you are based in the UK, we will not make a charge for the postage, packaging and insurance costs of returning the watch to you.

    FREE BATTERY REPLACEMENTS FOR LIFE

    You will receive free battery changes for life on any battery powered quartz movement watch you purchase from us. This could save you £40.00 each time you require a battery replacement. Please note that if your watch needs to be resealed, this may incur a charge.

    You must securely deliver the watch to our service centre as advised and with adequate insurance, which shall be your responsibility and at your cost unless stated otherwise. We will make a charge for postage and packaging if the work involves battery replacement only, which is usually £12.00 if you are based in the UK.

    £100 VOUCHER

    Membership includes a £100.00 voucher to be redeemed against your next watch purchase; you can keep this for yourself or pass it on to family or friends.

    Please note that the voucher can only be redeemed against a single transaction of a value of £500.00 or greater (unless advised differently). The voucher has no cash value and no change will be given. Vouchers are and shall remain our property and are not for resale or publication. The voucher is not available to be used in conjunction with any other offer, promotion or discount.

    EXCLUSIVE DISCOUNTS

    Membership gives you additional benefits and discounts throughout the year, which will be communicated to you via email or post. All offers and promotions are subject to our usual terms and conditions unless advised differently, available at www.watchfinder.co.uk/termsandconditions.

    DISCOUNTED SERVICING

    A deduction on the total cost of servicing work carried out by us (for the current percentage deduction applicable, please visit www.watchfinder.co.uk/members). This offer excludes work carried out by other parties including manufacturers. Our standard terms and conditions applicable for servicing and repair work apply.

    You must securely deliver the watch to our service centre as advised and with adequate insurance, which shall be your responsibility and at your cost unless stated otherwise. We will make a charge for postage and packaging costs incurred in returning the watch to you. We reserve the right to make a charge for insurance costs incurred in returning the watch to you.

    WATCH VALUATIONS

    If you need a written valuation for your insurers, we will provide one for you free of charge for watches purchased from us. We will carry out a free insurance valuation for other watches which are part of your collection if each watch has a minimum retail value of £500.00. We are a member of the Guild of Valuers and Jewellers. Each valuation usually costs £25.00 per watch. Please note that we can only provide a valuation if we physically inspect the watch.

    You must securely deliver the watch to our service centre as advised and with adequate insurance, which shall be your responsibility and at your cost unless stated otherwise. We will make a charge for postage and packaging costs incurred in returning the watch to you. We reserve the right to make a charge for insurance costs incurred in returning the watch to you.

    CONCIERGE SERVICE

    The member may deal with one, named member of staff, to be advised.

    PRICE MATCHING

    Take part in our price match scheme in respect of pre-owned watches. In the unlikely event that you find the same watch for a lower price, we will match the price of any genuine like for like item within the UK, provided that we have the same watch in stock. In order to make a claim, a member must provide us with: (1) your membership ID number; (2) the full description of the watch, including its: make, model number, model description, age, condition, information as to whether it is accompanied by a warranty (and length of warranty) and whether it is accompanied by the manufacturer's original paperwork (3) the supplier name; (4) website address and/or telephone number (for example, a member can send either a link or a screen shot); and (5) where and when you saw the watch advertised. Prices and watches must be available for checking via internet, phone or written quotations with clear evidence of where the quote originates. Only recognised and reputable watch retailers will be considered, and online auctions sites such as eBay are expressly excluded from the price match scheme. Price match does not apply to promotional products or items on sale. All watches must have first been marketed in the EEC; price match does not apply to any watches sold in the "grey market." All other offers and promotions will not apply to an order subject to our price match scheme. Please note that we will not price match and no full or partial refund will be made if a member has already purchased the watch from us before making a claim under the price match scheme. If we suspect any false or fraudulent claim or that the spirit of the price match scheme is being abused, we reserve the right to refuse to price match. Once we have established that the watches are the same, including but not limited to the same brand, model, material, age, condition and warranty (which should be equivalent in protection offered and duration), we will match the price, provided always that the decision to price match is at the discretion of our sales staff, whose decision to price match or not is final.

    For a list of all other members' benefits, please visit our website, www.watchfinder.co.uk/members.

    All members' benefits are non-transferable.

  7. Term and cancellation of membership

    1. We reserve the right at our sole discretion to immediately terminate your membership, as well as suspend or cease to provide member benefits, for any reason including without limitation if: you fail to comply with any of these terms and conditions of membership; you fail to pay any sums due to us or any associated company; we suspect fraud or abuse of club membership; you bring any claims against us; or if required to do so by law.
    2. You may cancel your membership by giving 2 months written notice (which includes email) of cancellation to us (Watchfinder: Watchfinder.co.uk Limited, Invicta House, Pudding Lane, Maidstone, Kent, ME14 1NX or membership@watchfinder.co.uk, or to such other address as notified to you). However, no refund will be made in whole or in part to members of subscription fees paid to the date of termination.
  8. Changes to membership terms and conditions

    1. These terms and conditions and benefits may change from time to time with or without notice at our discretion. You are advised to check the list of benefits available from time to time on our website (www.watchfinder.co.uk).
    2. Your continued membership or use of your membership constitutes acceptance of revised terms and conditions.
  9. Our liability

    1. Subject to the clause below, we shall under no circumstances whatever be liable to the member, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the membership; and our total liability to the member in respect of all other losses arising under or in connection with the membership, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the annual membership fee paid by the member. Some jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, so the above exclusion may not apply to you, provided always that we will not be responsible for any incidental or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when you became a member.
    2. Nothing in the above clause shall limit or exclude our liability for: death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable); fraud or fraudulent misrepresentation; or any matter in respect of which it would be unlawful for us to exclude or restrict liability.
  10. Privacy notice

    1. Watchfinder.co.uk Limited of 37 St Margarets Street, Canterbury, Kent, CT1 2TU is the data controller for the purpose of the Data Protection Act 1998.
    2. By proceeding to become a member you consent that we may process the personal data (including sensitive personal data) that we collect from you in accordance with our Privacy Policy (http://www.watchfinder.co.uk/termsandconditions). In particular, we may use information we hold about you to the extent reasonably necessary to provide members with offers, products and/or services offered by us from time to time, and information in relation to the aforesaid.
    3. Please address any questions, comments and requests regarding our data processing practices to legal@watchfinder.co.uk.
  11. Entire agreement

  12. These terms and conditions constitute the entire agreement between the parties and supersedes and extinguishes all previous agreements, arrangements and understandings between them, whether written or oral, relating to its subject matter, except where additional terms and conditions are expressed to apply by Watchfinder in this agreement. Such additional terms and conditions can be found at: www.watchfinder.co.uk/termsandconditions.

  13. Waiver

  14. No failure or delay by a party to exercise any right or remedy provided under these terms and conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

  15. Severance

    1. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions shall not be affected.
    2. If any invalid, unenforceable or illegal provision of these terms and conditions would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
  16. Third party rights

    1. A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
    2. The rights of the parties to terminate, rescind or agree any variation, waiver or settlement under this agreement are not subject to the consent of any person that is not party to this agreement.
  17. Governing law and jurisdiction

    1. This agreement and any dispute or claim arising out of or in accordance with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law.
    2. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation.
  18. Questions and further information

  19. Any questions, complaints or notices should be directed to the The WF&Co Membership Team at Watchfinder.co.uk Limited, Invicta House, Pudding Lane, Maidstone, Kent, ME14 1NX or by email to membership@watchfinder.co.uk, or to such other address as notified to you in writing or by email.

Warranty

Our pre-owned watches are accompanied either by our Full or Limited 12 month warranty (the "Warranty") from the day you receive your watch, protecting your watch against manufacturing and mechanical defects, subject to the following terms and conditions. Our warranty does not cover new watches.

If your watch is protected by a Limited Warranty, given its age, we do not guarantee that your watch will keep typical expected tolerances for timekeeping, and it is no longer suitable for use in wet environments or submersion in water.

Your Warranty will be registered to your current postal address. To ensure your Warranty remains valid, please make sure that you inform us of any changes to your contact details without delay, including your full name, postal address, email address and telephone number.

The Warranty does not cover theft or loss of your watch, normal wear-and-tear, damage caused to your watch by accidents, mishandling, mistreatment or negligence (including, without limitation, damage caused by failure to follow manufacturer and/or our instructions). In particular, wear of the watch strap, glass, clasp and cosmetic damage are not covered by our Warranty. If your watch is covered by our Limited Warranty, deviations in time-keeping or damage caused to your watch by water ingress are not covered by our Warranty.

If your watch is returned to us due to a valid claim against our Warranty whilst it is still protected by the manufacturer warranty, we reserve the right to proceed with the works through the manufacturer warranty in the first instance.

Your Warranty will be invalidated in the event that a third party carries out any tests or work on your watch (including, without limitation, dismantling your watch to carry out an inspection) without our prior knowledge and consent.

The use of aftermarket components can severely compromise the technical performance, reliability and waterproofness of your watch. Any modification of your watch by the addition or substitution of components by aftermarket products that have not been provided by the manufacturer will invalidate your Warranty.

In the event of a claim against your Warranty, we will refund, repair or replace your watch at our sole discretion. Time will not be of the essence for completion of any works carried out under Warranty.

We have the final decision on all claims against our Warranty. If any dispute arises in connection with the Warranty, we reserve the right to instruct an independent third party watchmaker nominated by us to determine the issues in dispute, though are under no obligation to do so. The conclusion in the report to be provided by the third party will be binding as between the parties. Please note that the recommendations of the manufacturer are expressly excluded for the purposes of our Warranty, where such recommendations conflict with our advice.

If you are based outside of the United Kingdom, you may have to pay import duty or other taxes, fees and charges applied by customs or other authorities of your country for work done under Warranty, particularly if you do not correctly complete the relevant declarations.

Please note that you must securely deliver the watch to our service centre as advised and with adequate insurance, whether for the health check or to claim against your Warranty or for any other reason, which shall be your responsibility and at your cost unless stated otherwise. If you are based in the UK and have a valid claim against your Warranty, we will not make a charge for the postage and packaging costs of returning the watch to you (unless the work involves battery replacement only). We will charge for postage and packaging and all other taxes, fees and charges applied by customs incurred for work carried out under Warranty if you are based outside of the UK.

Delivery of the watch will be completed when we deliver the watch to the address given in your order or when the watch is collected from our offices (by you or your representative).

If you arrange for another courier to collect the watch, delivery will be completed when the watch is collected from our offices. This means that we will not be responsible if the watch is lost or damaged in the course of transit.

The watch will be your responsibility from the completion of delivery.

Your Warranty is personal to you and is non-transferable. The Warranty is in addition to your statutory and common law rights.

If you wish to make a claim against your Warranty, please contact a member of our servicing team by calling +44(0)844 247 8884 (press 4 for servicing) or emailing servicing@watchfinder.co.uk.

* Where you enter into a finance agreement, the date of purchase means the date we receive the final balance payment in full and cleared funds from the finance company.

Valuations

If Watchfinder is instructed by a customer to carry out such a valuation, the following terms and conditions apply:

  1. Watchfinder must physically inspect the watch.
  2. The watch must be delivered by the customer to premises designated by Watchfinder.
  3. The watch is your responsibility until it reaches our office. Please ensure you package your watch to prevent any damage to the item. We recommend you obtain proof of posting.
  4. All deliveries and insurance costs of the watch while in transit are at the customer's expense.
  5. Watchfinder will not be bound by any description provided or assumed by either party which, after investigation, proves to be different from that stated on submission of the watch by the customer.
  6. A Watchfinder valuation will not prove to verify the provenance of the customer's watch.
  7. Watchfinder shall not be liable for the repair of any watch which is revealed as required as a result of Watchfinder carrying out the valuation procedure.
  8. The customer shall provide Watchfinder without delay any information that Watchfinder reasonably requires in order to complete the valuation process, which shall include an on-going obligation on the customer to provide Watchfinder without delay any information which could affect the level of valuation, and shall inform Watchfinder without delay in the case of any discrepancy between a Watchfinder valuation and valuations carried out by other parties.
  9. Watchfinder reserves the right at its sole discretion to decline to accept any instruction by a customer for a watch valuation.

TIME SERVICES

INTRODUCTION

These terms and conditions will apply to any contract between us for any work that either we carry out for you or we instruct to be carried out on your behalf. By requesting a quotation, you agree to these terms and conditions.

These terms and conditions should be read in conjunction with any other terms and conditions referred to in this document.

Clause 8 below includes important limitations of our liability for work carried out by us and third parties. If you do not accept this clause, please either arrange your own insurance accordingly or do not send your watch to us.

  1. INTERPRETATION

    1. The following definitions and rules of interpretation apply in these terms and conditions:

      Refurbishment: a valet service of your watch to clean and restore shine.
      Service: the servicing and/or repair of your watch, which may involve without limitation an overhaul of the movement, the addition or substitution of parts or other work.
      Time Services warranty: the warranty provided when Time Services originally carries out chargeable work on your watch.
      Watch: the watch (or any part of it) that is the subject of the quotation and (if proceeded) the work.
      Watchfinder warranty: the warranty provided by Watchfinder on the original sale of your watch to you.
      We, us, our: Watchfinder.co.uk Limited t/as Time Services/Watchfinder (registered in England and Wales with company number 04524723).
      Website: the website at the domain www.timeservices.co.uk and/or the website at the domain www.watchfinder.co.uk.
      Work: servicing, refurbishment, battery replacements, testing, links (addition or removal) and/or other work as applicable.
      You, your: the person or other entity that instructs us to carry out work on the watch.
    2. Clause headings shall not affect the interpretation of these terms and conditions.
    3. A reference to writing or written includes e-mail.
    4. Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.
  2. WHAT TO EXPECT

    1. We will assess your watch on receipt to determine the scope of work required, unless your instructions are limited (for example, to add/remove links or to replace a battery only, in which case we will not carry out a full diagnostic investigation unless requested).
    2. We may need to dismantle your watch in order to determine the scope of work required, which you consent to by providing us with your watch (unless your watch is covered by a manufacturer warranty, in which case we will arrange for your watch to be sent to the manufacturer unopened unless you instruct otherwise).
    3. Once we have determined the scope of work required, we will provide you with a written quotation. No work will be started until you have accepted our quotation and given us permission to start work (see clause 8 regarding your right to cancel), either orally or in writing. If you choose not to proceed with the work, we will charge you for return postage (please see ‘Price and Payment’ below).
    4. Any quotation that we give either before receipt of your watch or before we have had an opportunity to carry out a full assessment of your watch, though given in good faith, is an estimate only. We may need to alter our quotation once we have carried out a full inspection.
    5. Although we carefully assess your watch on receipt to determine the scope and cost of work required, we reserve the right to charge for any unforeseeable work, additional parts or increase in the cost of parts. If this is necessary, we will notify you as soon as possible to obtain your consent.
    6. If you choose for your watch to be returned to you before completion of the work, we reserve the right to charge for work completed until the date you notify us of the same. In this event, your watch will not be accompanied by our warranty and may be returned to you dismantled and/or non-water resistant. See clause 8 regarding your right to cancel.
    7. We reserve the right (though are under no obligation) to refuse to carry out (or arrange to be carried out) any work on your watch for any reason (for example, because we feel that the work requested would prove detrimental to the character of the watch). We will inform you accordingly and provide you with a full refund if you have paid us in advance.
    8. All refurbishments must be accompanied by our service; we do not offer refurbishments as a standalone service. We will use reasonable care and skill in refurbishing your watch, which extends to all visible metal parts (including metal straps and cases) and may include plexi glass, but it may not be possible to remove some scratches, dents or marks. Unfortunately, we cannot refurbish gold-plated watches, crystal glass or sapphire glass. We will need to inspect white gold watches to determine whether or not we can offer a refurbishment.
    9. If you are selling your watch on a commission basis and we believe that work is required, then we will send your watch to the relevant manufacturer in order to determine the scope and cost of the work. In exceptional circumstances, if the manufacturer cannot complete any or all of the work requested by us, we may complete the work in-house subject to your approval. Please see ‘External Work’ below.
    10. Where in our opinion your watch requires replacement parts, we will fit only genuine and exact replacement parts whenever possible. If we are unable to do this, we will obtain your consent to use non-genuine parts before proceeding, in accordance with BHI guidelines.
    11. If work carried out on your watch involves the replacement of components and you request the return of the original components to you, we will use reasonable endeavours to comply with your request though are under no obligation to do so. In particular, we have no control over third parties including manufacturers to ensure such requests are met. Many manufacturers will only supply parts on an exchange basis.
    12. If at any time we need to take your instructions/obtain your consent under these terms and conditions, we may do so either orally or in writing, though we reserve the right to request that you confirm your instruction in writing before we proceed.
    13. Without prejudice to clause 4.5, we will carry out all work with reasonable care and skill.
  3. TIME FOR COMPLETION OF WORK

    1. We usually cannot give an estimated date for completion of the work given our reliance on third parties and a world-wide shortage of watchmakers, but we shall use reasonable endeavors to meet any anticipated completion date where given. All dates quoted for completion of the work are estimates only and you acknowledge that a reasonable time for completion of the work may extend to several months for factors outside of our reasonable control, for example where manufacturer involvement is necessary (including without limitation in the sourcing of genuine and non-genuine parts).
    2. Some jurisdictions do not allow a complete exclusion for delay, so the clause above may not apply to you, provided always that we will not be responsible for any loss of profit, or any indirect or consequential loss where the delay stems from causes beyond our control, including without limitation a delay caused by a manufacturer.
  4. EXTERNAL WORK

    1. If we are unable to carry out work on your watch in our workshop (for example, because your watch is still covered by its original manufacturer warranty or because we cannot source the essential parts required for your watch), we may need to outsource your watch to a manufacturer.
    2. If we need to send your watch to a manufacturer, this is likely to increase the cost (unless completed under warranty) and time for completion of the work. We will only send your watch to a manufacturer with your consent.
    3. We will provide you with a copy of the manufacturer’s quotation as soon as possible after receipt by us for your approval, either orally or in writing. You acknowledge that we act as an intermediary only and that we have no control over their quotation and any additional charges incurred.
    4. If you do not accept the manufacturer quotation and choose not to proceed with the work, an administrative charge may be applied by them. We will seek to warn you in advance where possible of potential administrative charges, but in any event you agree to reimburse us any such charges.
    5. While we will make reasonable efforts to ensure reasonable standards of skills, integrity and reliability in the third parties we instruct to carry out work on your watch on your behalf and to comply with your requirements, you accept and agree that we give no warranty as to the suitability of any third party for any work.
    6. Without prejudice to clause 8.a, we do not accept any liability whatsoever in relation to the work carried out by manufacturers.
    7. You may benefit from a warranty provided by the manufacturer. For details of the applicable terms and conditions, please refer to the manufacturer’s warranty. We do not guarantee the work carried out by third parties.
    8. If you are a consumer, a manufacturer’s warranty is in addition to your legal rights. Advice about your legal rights is available from the Citizens' Advice Consumer Service - 03454 040506.
  5. PRICE AND PAYMENT

    1. The price you pay depends on the work that either we or a third party agree to carry out on your behalf.
    2. A servicing quotation is available on request. The standard cost of a refurbishment is £90 inclusive of VAT, unless advised differently. Please contact a member of our team in relation to any other work.
    3. Where you wish to use our commission service, the details and estimated costs of any work required will be added to your online account for your approval. Where you authorise work, whether orally or in writing, you will be charged the agreed price, regardless of whether or not the watch is subsequently sold. Please also see our ‘Sell Your Watch’ terms and conditions.
    4. If you have a valid claim against our warranty (whether a Watchfinder warranty or a Time Services warranty), then we will carry out the work free of charge, subject to our ‘Time Services Warranty’ clause below.
    5. The price quoted to you is in Pounds Sterling unless advised differently. You will be responsible for the exchange rate and you are advised that any refunds may be affected by such exchange rate. Payments must be made in pounds sterling and any refunds will only be issued in Pounds Sterling.
    6. The price quoted includes VAT (or similar sales tax) at a rate of 20% (or other prevailing rate). However, if the rate of VAT changes between the date of the quotation and the date of delivery or performance, we will adjust the rate of VAT that you pay for work to be carried out by us, unless you have already paid for the work in full before the change in the rate of VAT takes effect.
    7. The price for the work excludes delivery costs (between us and you and between us and the manufacturer if applicable), which will be added to the total amount due (please see ‘Delivery’ below).
    8. If we receive a watch for work that is quoted but not proceeded, then a return postage cost of £12.00 will apply if you are based in the UK (unless the decision not to proceed with the work is ours, in which case no return postage charge will apply). If you are based outside of the UK, a courier will be selected at our discretion and postage and insurance costs will be payable by you.
    9. All fees due to us must be paid by you before we can arrange to return your watch to you. Without prejudice to any of our other rights or remedies, we shall have a general and particular lien over all items in our possession which are the property of you to secure payment by you of all sums due from you to us under any contract whatsoever.
    10. We reserve the right (without prejudice to our other rights and remedies) to sell any uncollected or unpaid watches 12 months after the completion date to recover the outstanding money owed to us. We will notify you of the same at least one month before we seek to exercise this right. We will deduct money outstanding to us and our administrative charges in exercising this right from the sums achieved, and seek to return any balance to you (provided you give us your current bank details).
  6. TIME SERVICES WARRANTY

    1. Any chargeable work (excluding without limitation work carried out under our Watchfinder warranty) which involves a full service including a complete overhaul of the movement will entitle you to a 24-month Time Services warranty, protecting your watch against defects arising from our work. Any minor repairs will only be guaranteed to the extent of the exact work carried out.
    2. Your warranty is valid from the date of completion of the work. Any work carried out under our warranty (whether a Watchfinder warranty or a Time Services warranty) will not extend the warranty period.
    3. Your warranty will be registered to your current postal address. To ensure your warranty remains valid, please make sure that you inform us of any changes to your contact details without delay, including your full name, postal address, e-mail address and telephone number.
    4. Our warranty does not cover theft or loss of your watch, normal wear-and-tear, damage caused to your watch by accidents, mishandling, mistreatment or negligence (including, without limitation, damage caused by failure to follow manufacturer and/or our instructions). In particular, components not fitted by us, battery replacements, wear of the watch strap, glass, clasp and cosmetic damage are not covered by our warranty.
    5. Your warranty will be invalidated in the event that a third party carries out any tests or work on your watch (including, without limitation, dismantling your watch to carry out an inspection) without our prior knowledge and consent.
    6. In the event of a claim against your warranty, we will seek to repair your watch free of charge (excluding any parts necessary). You will need to notify us of your claim as soon as reasonably possibly after your discovery of a problem with your watch, and in any event no later than 2 weeks after you first notice the problem. We will seek to complete the work within a reasonable period of time, but you acknowledge that a reasonable period of time may extend to several months when unavoidably caused by factors beyond our reasonable control, particularly given our reliance on third parties and the worldwide shortage of watchmakers. Please see clause 3 above.
    7. As stated above, we do not provide a warranty where the work is completed by a manufacturer.
    8. We have the final decision on all claims against our warranty. If any dispute arises in connection with the warranty, we reserve the right to instruct an independent third party watchmaker nominated by us to determine the issues in dispute, though are under no obligation to do so. The conclusion in the report to be provided by the third party will be binding as between the parties. Please note that the recommendations of the manufacturer are expressly excluded for the purposes of our warranty, where such recommendations conflict with our advice.
    9. You must comply with our delivery instructions (see ‘Delivery’ below).
    10. Your warranty is personal to you and is non-transferable, though may be transferred with our written consent. The warranty is in addition to your legal rights. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
    11. If you wish to make a claim against your warranty, please contact a member of our servicing team by calling +44(0)844 247 8884 (press 4 for servicing) or e-mailing timeservices@watchfinder.co.uk.
  7. DELIVERY

    1. You must send your watch to Time Services, Third Floor, Ascot House, 22-24 Albion Place, Maidstone, Kent, ME14 5DZ unless advised differently. Postage, packaging and insurance will be your responsibility and at your cost (we recommend you follow our instructions, including by using a tracked mail system and retaining proof of postage). Please ensure that you pack your watch appropriately to prevent damage during transit.
    2. If you are based within the UK, we will return your watch to you once the work is completed by Royal Mail’s Special Delivery™ and postage will be at your cost (£12.00 unless advised differently). If you are based outside of the UK, a courier will be selected at our discretion and postage and insurance costs will be payable by you.
    3. If you are based in the UK and have a valid claim against your warranty, we will provide you with a pre-paid envelope to return your watch to us and we will not make a charge for the postage and packaging costs of returning the watch to you (unless the work involves battery replacement and/or link addition or removal only, which in any event is not covered under warranty). We will charge for postage, packaging, insurance and all other taxes, fees and charges applied by customs incurred for work carried out under warranty if you are based outside of the UK. In all cases, you remain responsible for ensuring that you pack your watch appropriately to prevent damage during transit.
    4. Delivery of the watch will be completed when we deliver the watch to the address you gave us or you collect the watch from us (we require ID for collections). Please note that if you arrange for your own courier to collect your watch or choose another postal method, delivery will be completed when the watch is collected from our offices.
    5. Please see clause 8 below in relation to our maximum liability. We recommend that you check your household insurance policy to ensure that your watch is covered whilst it is with us and whilst in transit back to you, or arrange an appropriate extension to your policy.
    6. Risk in the watch will pass to you on completion of delivery.
    7. If you are based outside of the UK, you may also have to pay import/export duty or other taxes, fees and charges applied by customs or other authorities for work carried out on your watch, particularly if you do not correctly complete the relevant declarations (if based outside the EU, ordinarily you should mark the watch as a ‘return for repair’). You must comply with all laws and regulations of your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs office for further information.
  8. YOUR RIGHT TO CANCEL

    1. You have a right to cancel this contract without giving any reason. The period will expire 14 days from the day after you agree our quotation to carry out the service or 14 days after your watch is returned following a service where we have also supplied parts. When you agree to our quotation we will also ask your permission to start work during the cancellation period - see clauses 9(d) & 9(e) below
    2. To exercise the right to cancel you must inform us, please either e-mail the sales advisor that dealt with your Order or e-mail our Customer Services team (customerservice@watchfinder.co.uk). You can call 01622 621388, fax 01622 919979 or write to us at Watchfinder, Invicta House, Pudding Lane, Maidstone, ME14 5DZ. You can use the model cancellation form if you wish
    3. To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired
    4. If we are carrying out a service without supplying any parts, and you have given us permission to start work on your watch during the cancellation period, you will pay us an amount which is in proportion to the work that we have completed up to when you communicated us your cancellation from this contract, in comparison with the full price of the contract. If we have completed the work you will lose the right to cancel this contract. In the event that you are due any reimbursement we will refund you within 14 days from when you informed us of your wish to cancel. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement
    5. If we are carrying out a service which includes supplying parts, and you have given us permission to start work on your watch during the cancellation period, you will pay us an amount which is in proportion to the work that we have completed up to when you communicated us your cancellation from this contract, in comparison with the full price of the contract. If we have completed the work you will have to pay our full labour costs. With regard to any parts that we have supplied:
      1. We may make a reduction in any reimbursement for the price of the parts to take account of any loss in value due to them being fitted into your watch
      2. It will be your responsibility to remove the parts from your watch, if we have returned it to you, and return them to us at your cost
      3. You shall send the parts back or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the parts before the period of 14 days has expired
      4. Provided that you comply with the terms of this clause 9, you will be reimbursed within 14 days of the date we receive the returned parts or from when we receive proof that you have sent the parts back to us, whichever is the earliest. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement
    6. Advice about your legal rights is available from the Citizens' Advice Consumer Service - 03454 040506. Nothing in our Terms will affect your legal rights.
  9. OUR LIABILITY

    1. Nothing in these terms and conditions shall limit or exclude our liability for:
      1. death or personal injury caused by our negligence;
      2. fraud or fraudulent misrepresentation; or
      3. any matter in respect of which it would be unlawful for us to exclude or restrict liability.
    2. Subject to the clause 8.a, we shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for:
      1. loss of profits;
      2. loss of sales or business;
      3. loss of agreements or contracts;
      4. loss of anticipated savings;
      5. loss of or damage to goodwill;
      6. loss of use or corruption of software, data or information; or
      7. any indirect or consequential loss.
      arising under or in connection with work carried out under these terms.
    3. Some jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential loss, so the above exclusion at clause 8.b.vii may not apply to you, provided always that we will not be responsible for any incidental or consequential loss that is not reasonably foreseeable to both you and us when you instructed us to proceed the work. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.
    4. In the event that we lose or damage your watch, we will pay for the reasonable costs of the repair or replacement (less wear or tear) of your watch if we have been negligent.
    5. Without prejudice to clauses set out above, we shall not be liable to you for any loss, injury, damage, expense or delay incurred or suffered by you arising directly or indirectly from or in any way connected with:
      1. a failure by you to reclaim or pay for your watch within 12 months of the date of completion of the work;
      2. any sentimental or other non-commercial value stated by you to attach to your watch;
      3. the mechanical workings of your watch, either whilst the watch is in our possession or after work has been completed on your watch, unless you instruct us to carry out a full service of your watch which includes a complete overhaul of the movement;
      4. components not replaced by us;
      5. any refusal by a manufacturer or other parties to carry out work under warranty or otherwise as a result of work carried out by or on behalf of us (including without limitation due to the addition of non-genuine parts with your consent);
      6. work carried out by us or others where you have been warned by us that such work may damage your watch, where you have nevertheless provided your consent for the work to be carried out;
      7. the instruction by us to a third party for work to be carried out on your watch on your behalf; or
      8. anything that was not caused by our breach of these terms.
    6. Subject to clause 8.a, our total liability to you in respect of all other losses arising under or in connection with work carried out on your watch, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the sum of £1,000 or the market value of your watch as estimated by us (whichever is lower).
  10. WAIVER

    1. If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
    2. A waiver by us of any default will not constitute a waiver of any subsequent default.
    3. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
  11. SEVERABILITY

  12. If any court or competent authority decides that any of the provisions of these terms and conditions or any provisions of a contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

  13. ENTIRE AGREEMENT

    1. These terms and conditions and all other documents referred to in these terms and conditions constitute the entire agreement between the parties and supersedes and extinguishes all previous drafts, agreements, arrangements and understandings between them, whether written or oral, relating to its subject matter.
    2. Each party agrees that it shall have no remedies in respect of any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions. No party shall have any claim for innocent or negligent misrepresentation based upon any statement in these terms and conditions.
  14. THIRD PARTY RIGHTS

  15. This contract is between you and us. No one other than a party to this agreement shall have any right to enforce any of its terms. The Contracts (Rights of Third Parties) Act 1999 is expressly excluded.

  16. EVENTS OUTSIDE OF OUR CONTROL

  17. We will not be responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions that is caused by events outside our reasonable control including without limitation Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute (whether or not involving our employees), or acts of local or central government or other competent authorities. This does not affect your legal rights.

  18. NO PARTNERSHIP OR AGENCY

  19. Except as expressly provided, nothing in these terms and conditions is intended to, or shall be deemed to, establish any partnership or joint venture between the parties, constitute either party the agent of the other, nor authorise a party to make or enter into any commitments for or on behalf of the other party.

  20. COMMUNICATIONS BETWEEN US

    1. If you wish to contact us in writing, or if any clause in these terms and conditions requires you to give us notice in writing, you can send this to us by e-mail or by pre-paid post to legal@watchfinder.co.uk or Invicta House, Pudding Lane, Maidstone, Kent, ME14 1NX. We will confirm receipt in writing, usually by e-mail for expediency.
    2. If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
    3. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
    4. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

    1. We have the right to revise and amend these terms and conditions from time to time.
    2. You will be subject to the policies and terms and conditions in force at the time that you proceeded your work with us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).
    3. No other variation of these terms and conditions shall be effective unless it is in writing signed by the parties (or their authorised representatives).
  21. GOVERNING LAW AND JURISDICTION

    1. These terms and conditions and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
    2. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).
  22. OUR DETAILS

  23. ‘Time Services’ and ‘Watchfinder’ are trading names of Watchfinder.co.uk Limited, whose registered office is at 37 St. Margarets Street, Canterbury, Kent CT1 2TU, registered in England & Wales under company registration number 04524723. Our main trading address is Invicta House, Pudding Lane, Maidstone, Kent ME14 1NX. Our VAT number is 787562376.

    If you are a consumer, nothing in these terms and conditions will affect your legal rights.

Promotions

All promotional offers and/or discount vouchers and/or free gifts (the “Promotions”) are subject to the following terms and conditions:

  1. Promotions are open to residents of the UK, Channel Islands, Isle of Man and Republic of Ireland aged 18 years or over as at the start date of the relevant promotion, except employees of Watchfinder.co.uk Limited, anyone else professionally associated with the offer or any member of their households.
  2. Maximum 1 offer or voucher per customer and per transaction. Only one entry per person will be accepted for all prize draws and multiple entries using the same information will be treated as one entry.
  3. Vouchers/offers can only be redeemed against single items of a value of £1000.00 or greater (unless advised differently) and transactions must be of an equal or higher value than the voucher.*
  4. Promotions are as stated, are non-transferable, no cash alternative will be offered and no change will be given.
  5. Vouchers are and shall remain our property and are not for resale or publication.
  6. Promotions are subject to commencement and expiry dates as advised.
  7. Promotions are not available to be used in conjunction with any other offer, promotion or discount and are subject to availability.
  8. In the case of Promotions involving free gifts, the free gift will be sent out once we have processed the paperwork. We do not accept responsibility for the product not being available at the time of selecting, or for entries not accepted due to incomplete or missing data and or failure to meet the conditions set out within these terms & conditions.
  9. In the case of Promotions involving free prize draws, all entries will be collected and the winners of the draw will be selected at random after the close of the draw and the winners will be notified. If any selected winner cannot be contacted, is ineligible or fails to claim a prize or otherwise fails to provide information that we need in order to deliver prizes, the prize in question may be forfeited and an alternative winner selected.
  10. The winners of any free prize draw agree to participate in such promotional activity and material that we may require for the purposes of administrating this offer.
  11. By entering a Promotion, you consent to our Privacy Policy.
  12. We reserve the right to amend, modify, cancel or withdraw any Promotion at any time without notice.
  13. Our decision is final for all Promotions and no correspondence will be entered into.
  14. Our general terms and conditions apply.
  15. These rules shall be governed by and construed in accordance with the laws of England.
  16. *If you enter our SalonQP prize draw, your £2,000 voucher is redeemable against any item that we have in stock. If you redeem the voucher against an item of a value of less than £2,000, no change will be given. By entering the prize draw, you consent to us using your data in accordance with our privacy policy. The voucher cannot be used in conjunction with any other offer. Except as stated, our full terms and conditions apply.
  17. August 2014 – Free Postage is limited to UK standard delivery. Our 14 Day Returns Policy is limited to web purchases and does not cover in-store purchases. No Card Surcharges will expire on the 31 August 2014.

Make an Offer

Where the ‘Make an Offer’ option appears on our website, you may make an offer to buy the watch in question subject to the following terms and conditions:

  1. We are under no obligation to accept the highest or any offer made.
  2. Offers exclude postage and packaging costs and all other charges, including but not limited to any credit card charges.
  3. We endeavour to respond to all offers within 2 hours of the offer being made during normal working hours. However, time is not of the essence and if Watchfinder does not respond to you within 2 hours, the offer will remain valid.
  4. If we decline your offer, we may contact you in order to make a counteroffer.
  5. If we accept your offer, which will usually be communicated either by phone or by email, you are required to complete the transaction.
  6. If we accept your offer, our usual terms and conditions of sale apply (please see "Buy a Watch").

Privacy Policy

Introduction

Watchfinder ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Watchfinder.co.uk Limited of 37 St Margarets Street, Canterbury, Kent, CT1 2TU.

1. Information we may collect from you

We may collect and process the following data about you:

  1. Information that you provide by filling in forms on our site www.watchfinder.co.uk (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by Watchfinder, and when you report a problem with our site.
  2. If you contact us, we may keep a record of that correspondence.
  3. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  4. Details of transactions you carry out through our site and of the fulfilment of your orders.
  5. Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

2. IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

3. Cookies

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate.

If you register with us or if you continue to use our site, you agree to our use of cookies.

Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Cookie - Watchfinder Session
Name - Watchfinder
Purpose - This cookie is essential for our site to enable us to:

  1. Estimate our audience size and usage pattern.
  2. Store information about your preferences, and so allow us to customise our site and to provide you with offers that are targeted at your individual interests.
  3. Recognise you when you return to our site.
  4. Allow you to use our site in a way that makes your browsing experience more convenient, for example, by allowing you to store items in an electronic shopping basket between visits. If you register with us or complete our online forms, we will use cookies to remember your details during your current visit, and any future visits provided the cookie was not deleted in the interim.

We store a session number within the cookie. No customer identifiable information will be stored within the cookie.

Please note that our advertisers may also use cookies, over which we have no control.

You block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.

Except for essential cookies, all cookies will expire after a period of 7 days.

4. Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

5. Uses made of the information

We use information held about you in the following ways:

  1. To ensure that content from our site is presented in the most effective manner for you and for your computer.
  2. To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. In the case of product enquiries, your e-mail address, including details of the watch you selected, will be stored so that we can return a written quote by e-mail or send offers on similar watches or other offers that might be relevant to you. For instance, we may contact you with price and availability information on watches that both we and third parties (authorised watch dealers) have in stock.
  3. To carry out our obligations arising from any contracts entered into between you and us.
  4. To allow you to participate in interactive features of our service, when you choose to do so.
  5. To notify you about changes to our service.
  6. To conduct market research.
  7. To run competitions, promotions and events, both ours and those from carefully selected third party companies.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by telephone or e-mail.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please either email legal@watchfinder.co.uk or click on the unsubscribe link, which is displayed at the end of e-mail correspondence.

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

6. Communications between us

We may monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our customer service

7. Third party rights

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

  1. In the event that Watchfinder does not have a supplier for a particular brand or individual watch, in which case we may pass your details on to a third party authorised watch dealer (high street shop) so that they can quote on price and availability.
  2. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  3. If Watchfinder or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  4. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of or terms and conditions of sale or purchase and other agreements; or to protect the rights, property, or safety of Watchfinder, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

8. Your rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by clicking on the unsubscribe link, which is displayed at the end of e-mail correspondence. You can also exercise the right at any time by contacting us at legal@watchfinder.co.uk.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

9. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

10. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to legal@watchfinder.co.uk.

WEEE Regulations

As a responsible retailer, we comply with the Waste Electrical and Electronic Equipment Regulations 2006 (the Regulations).

Any product that requires electricity or batteries to enable it to perform its primary function is classed as electrical or electronic equipment (EEE), such as a battery-powered watch. We are committed to reducing the environmental impact of providing high quality products by recycling our products when they become waste electrical and electronic equipment (WEEE).

It is important that the amount of WEEE sent to landfill sites is reduced. Some WEEE can be re-used or recycled. The amount of landfill space available in the UK is decreasing. If we can keep WEEE out of landfill sites it means there is more landfill space available for non-recyclable waste. Further, WEEE can also contain hazardous substances. When left in landfill sites, these hazardous substances can pollute soil and contaminate water supplies. This contamination can damage human health and the environment.

Distributors of new EEE have a part to play in reducing the amount of WEEE going into landfill sites.

We are doing our bit under the Regulations by offering our customers a free of charge "take-back" service of your WEEE on a like-for-like basis when you buy a new EEE product from us.

For example, if you buy a new battery-powered watch from us we will take back your old battery-powered watch and prevent it going into a landfill site by disposing of it safely. You must return your old WEEE within 28 days of purchasing your new item. You do not have to pay to return your old item to us.

If you wish to return your WEEE item, please contact us.

Under the Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13 August 2005, and should be disposed of separately from normal household waste.

TERMS OF WEBSITE USE

Introduction

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.watchfinder.co.uk (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

1. INFORMATION ABOUT US

Our site, www.watchfinder.co.uk, is operated by Watchfinder.co.uk Limited ("We"). We are registered in England and Wales under company number 04524723 and have our registered office at 37 St Margarets Street, Canterbury, Kent, CT1 2TU. Our main trading address is Invicta House, Pudding Lane, Maidstone, Kent, ME14 1NX. Our VAT number is 787 562 376.

2. ACCESSING OUR SITE

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

3. INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

4. RELIANCE ON INFORMATION POSTED

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

5. OUR SITE CHANGES REGULARLY

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

6. OUR LIABILITY

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
  • loss of income or revenue;
  • loss of business;
  • loss of profits or contracts;
  • loss of anticipated savings;
  • loss of data;
  • loss of goodwill;
  • wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

7. INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE

We process information about you in accordance with our privacy policy (see above). By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

8. TRANSACTIONS CONCLUDED THROUGH OUR SITE

Contracts for the supply of goods formed through our site or as a result of visits made by you are governed by our terms and conditions of sale or terms and conditions of purchase, as relevant (see above), and any other terms and conditions notified to you by us prior to the conclusion of the sale/purchase.

We are not authorised dealers for any of the manufacturers we feature on our site.

9. VIRUSES, HACKING AND OTHER OFFENCES

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

10. LINKS FROM OUR SITE

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

11. JURISDICTION AND APPLICABLE LAW

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

12. TRADE MARKS

Watchfinder.co.uk is a UK registered trade mark of Watchfinder.co.uk Limited.

13. VARIATIONS

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

14. YOUR CONCERNS

If you have any concerns about material which appears on our site, please contact legal@watchfinder.co.uk.

Thank you for visiting our site.

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